Ref: ISO 27001
|Procedure Review: Annually||Authorised by: L. de Souza|
|Last Reviewed: December 2020|
We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.
This policy applies to you if you use our services online or otherwise by using any of our website or interacting with us on social media. This policy gives effect to our commitment to protect your personal information and has been adopted to do just that.
Who we are
We’re a telecommunications hardware supplier that serves customers both nationally and internationally. We have a rich history and have operated in the telecoms industry for over 30 years.
When we say ‘we’ or ‘us’ in this policy, we’re generally referring to Graham Smith (UK) Ltd.
We’ll only ever collect information we’re going to use, and we’ll always make it clear how we’ll use it. If you ever want to change your details, or opt out of our communications, you can email us at email@example.com
We’ll only collect information that will help us deliver the best service for you.
We’ll make sure you’re clear about where your data is used, and what for it’s used for.
We’ll never give, sell or rent your information to third parties for marketing purposes.
Graham Smith (UK) Ltd
Clay Hill Park
The type of information that we hold
Your contact information
We’ll hold contact information you provide to us (such as your name, phone or email) when you use our contact form.
How we use your information
We may use your information to:
Contact you with information that you’ve asked for
Ask for your views on our services
Send you newsletters detailing latest industry news developments at Graham Smith (UK) Ltd
Let you know about any changes to our services
Any information that you submit to us is stored on secure servers. We also review our retention periods for personal information on a regular basis, so we’ll only hold your information on our systems for as long as is necessary.
Who we might share your information with
We may share your information with third party services, but only in order to complete a task or provide a service on your behalf. For example, we may pass your information to a third-party service in order to send you tickets to an event. But please know that when we do use third party services, we only ever send them the information they need to deliver that service. They’re contracted to keep your information secure, and cannot use it for marketing purposes.
We’ll never release your information to any third parties beyond Graham Smith (UK) Ltd for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law. For example, by a court order or for the purposes of preventing fraud or other crime.
Keeping you informed about our products and services
We would like to keep you up to date on the latest industry news, and developments at Graham Smith (UK) Ltd. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means.
You can unsubscribe from all communications at any time.
Securing your data
We know how important it is to protect and manage your personal data, so we thought you’d want to know about the measures we have in place.
We use computer safeguards such as firewalls and data encryption to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
We also may need to transfer your information to other group companies or service providers in countries outside the EEA (European Economic Area). This may happen if our servers or suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area.
How long do we keep your information for?
We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
Links to other websites
In addition, if you arrived at our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that site. So, we recommend that you check the policy of that site too.
Sharing your thoughts
When using our website, you may be able to share information through social networks like LinkedIn. For example, when you ‘like’ or ‘share’ our content. When doing this your personal information may be visible to the providers of those social networks, their other users and/or Graham Smith (UK) Ltd. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
We take security measures to protect your information including: implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information; never asking you for your passwords; advising you never to enter your account number or password into an email or after following a link from an email.
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
Graham Smith (UK) Ltd,
Clay Hill Park,