Privacy Policy  
Revision No.1  

Ref: ISO 27001


Procedure Review: Annually Authorised by: L. de Souza
Last Reviewed: December 2021


We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you use our services online or otherwise by using any of our website or interacting with us on social media. This policy gives effect to our commitment to protect your personal information and has been adopted to do just that.

Who we are

We’re a telecommunications hardware supplier that serves customers both nationally and internationally. We have a rich history and have operated in the telecoms industry for over 30 years.

When we say ‘we’ or ‘us’ in this policy, we’re generally referring to Graham Smith (UK) Ltd.

We promise

We’ll only ever collect information we’re going to use, and we’ll always make it clear how we’ll use it. If you ever want to change your details, or opt out of our communications, you can email us at

We’ll only collect information that will help us deliver the best service for you.

We’ll make sure you’re clear about where your data is used, and what for it’s used for.

We’ll never give, sell or rent your information to third parties for marketing purposes.

If any questions come to mind as you’re reading through our Privacy Policy, or you want to know more about the data collected on you, you can email us at or write to us at:

Graham Smith (UK) Ltd
Clay Hill Park
SN15 5AQ

The type of information that we hold

Your contact information

We’ll hold contact information you provide to us (such as your name, phone or email) when you use our contact form.

How we use your information

We may use your information to:

Contact you with information that you’ve asked for

Ask for your views on our services

Send you newsletters detailing latest industry news developments at Graham Smith (UK) Ltd

Let you know about any changes to our services

Any information that you submit to us is stored on secure servers. We also review our retention periods for personal information on a regular basis, so we’ll only hold your information on our systems for as long as is necessary.

Who we might share your information with

We may share your information with third party services, but only in order to complete a task or provide a service on your behalf. For example, we may pass your information to a third-party service in order to send you tickets to an event. But please know that when we do use third party services, we only ever send them the information they need to deliver that service. They’re contracted to keep your information secure, and cannot use it for marketing purposes.

We’ll never release your information to any third parties beyond Graham Smith (UK) Ltd for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law. For example, by a court order or for the purposes of preventing fraud or other crime.

Keeping you informed about our products and services

We would like to keep you up to date on the latest industry news, and developments at Graham Smith (UK) Ltd. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means.

You can unsubscribe from all communications at any time.

Securing your data

We know how important it is to protect and manage your personal data, so we thought you’d want to know about the measures we have in place.

We use computer safeguards such as firewalls and data encryption to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

We also may need to transfer your information to other group companies or service providers in countries outside the EEA (European Economic Area). This may happen if our servers or suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area.

How long do we keep your information for?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies to our website only, so we encourage you to read the privacy statements on the other websites you visit. We cannot be held responsible for privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you arrived at our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that site. So, we recommend that you check the policy of that site too.

Sharing your thoughts

When using our website, you may be able to share information through social networks like LinkedIn. For example, when you ‘like’ or ‘share’ our content. When doing this your personal information may be visible to the providers of those social networks, their other users and/or Graham Smith (UK) Ltd. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.


We take security measures to protect your information including:  implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information; never asking you for your passwords; advising you never to enter your account number or password into an email or after following a link from an email.

Contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email:

By post:

Graham Smith (UK) Ltd,

Clay Hill Park,


SN15 5AQ


Get in touch

Why not call us on +44 (0) 1666 510296 or email
to see how we can help you with your next project.

Contact us